Refund & Cancellation Policy

Overview
How to Cancel
What Happens After Cancellation
Refund Policy
Exceptions & Special Circumstances
Your Data After Cancellation
Contact & Billing Disputes

1. Overview

      Lazarus AI subscriptions are billed on a recurring monthly or annual basis through PayPal. You may cancel at any time. Cancellation stops future charges and takes effect at the end of your current billing period — you keep full access until then.
    

This policy applies to all paid tiers: Basic, Pro, Legacy, and Family Legacy. The free tier requires no cancellation.

2. How to Cancel

You have two ways to cancel your subscription:

Option A — Via PayPal (recommended)

Log in to PayPal

Go to paypal.com and sign in to the account used for your Lazarus AI subscription.

Go to Payments → Manage Automatic Payments

In the top menu, click the gear icon → Account Settings → Payments → Manage Automatic Payments.

Find Lazarus AI and click Cancel

Select your Lazarus AI subscription and click Cancel. PayPal will confirm the cancellation by email.

Option B — Email request

Email [email protected] with the subject line "Cancel Subscription" and include the email address on your account. We will cancel within 1–2 business days and confirm by email.

3. What Happens After Cancellation

Your subscription will not renew at the next billing date.
You retain full access to your paid tier features until the end of your current billing period.
At the end of the period, your account automatically downgrades to the Free tier.
All your memorials, profiles, and content are preserved — nothing is deleted at the point of downgrade.
Features restricted to paid tiers (AI generation, voice cloning, extended sessions, etc.) will become unavailable until you resubscribe.

4. Refund Policy

      We do not offer refunds for partial billing periods. When you cancel, you retain access for the remainder of the period you've paid for — no prorated refund is issued for unused days.
    

Refunds are not issued for forgetting to cancel before a renewal date.
Refunds are not issued for unused features within a billing period.
Annual subscriptions are not eligible for mid-year refunds unless required by law.
Duplicate charges caused by a technical error will be refunded in full — contact [email protected].

5. Exceptions & Special Circumstances

We may issue refunds or account credits at our discretion in the following situations:

Technical failure: A verifiable platform outage or error prevented you from accessing a paid feature for a significant portion of your billing period.
Duplicate billing: You were charged more than once for the same billing period.
Applicable law: Consumer protection laws in your jurisdiction require a refund (e.g., EU 14-day cooling-off period for digital services).
Bereavement or hardship: We review these requests on a case-by-case basis with compassion.

To request a discretionary refund, email [email protected] with your account email, PayPal transaction ID, and a brief explanation.

6. Your Data After Cancellation

Cancelling your subscription does not delete your account or data.
Your memorials, profiles, photos, and content remain stored and accessible via the Free tier.
To permanently delete your account and all associated data, email [email protected]. We complete deletions within 30 days.
See our Privacy Policy for full details on data retention.

7. Contact & Billing Disputes

All payments are processed by PayPal. For unresolved billing disputes, you may open a case directly with PayPal via their Resolution Centre.

Billing Support

Email: [email protected]

Response within 1–2 business days. Include your account email and PayPal transaction ID for fastest resolution.